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Praise for WDH's first environmental project continues to flood in!

Published 20 January 2017

Leanne Hancock, a tenant from South Avenue in Pontefract is one of the first residents from The Avenues, Pontefract to have her front and rear gardens completely redesigned as part of WDH's first in house environmental project.

This project will see WDH provide off street parking for some residents, new boundary walls, fencing and gates. The scheme will also create two new green spaces for local residents to enjoy and is due to be completed in summer 2017.

Leanne was full of praise for the work that has been completed on her garden, making her family feel much safer.

She said: “I have lived here for five years now and when I first moved in the garden was a mess, I couldn’t use it.  Now my garden has been transformed. It is easy to manage and looks amazing! The lads who worked on it were friendly and polite and left my garden safe and tidy every day during the works.”

Leanne is one of the first residents to have secure off road parking completed as part of her new garden.

Leanne said: “The off street parking is something I had requested from the start of the project. I’m due to take my driving test soon and I’m so happy that I will be able to park my car safely and securely in my garden.”

Leanne was also keen to praise WDH and Pervez Khaliq, Project Officer, for keeping tenants informed and simplifying the whole induction process with the use of a photo story showing what will happen at each stage during the project.

She said: “The whole process has been fantastic from start to finish.  Pervez from the Homebuilder team at WDH has visited regularly to keep me informed about the progress of the works and any changes and really listened to what I wanted. There were lots of meetings for residents to attend at the beginning of the project with other WDH employees which really helped us to get our views across.”

Pervez Khaliq, WDH's Project Officer Homebuilder added, “The smooth and seamless operation is down to providing high levels of customer care, excellent communication and remaining professional at all times. We understand the sensitivities of entering people’s gardens and carrying out changes and because of this our tenants are at the forefront of our minds.

Showing respect and consideration for their garden space and possessions is of paramount importance. We take care to finish each day’s work by leaving their gardens tidy and most importantly making sure everything is left safe.”

 

Below is a before and after photo showing the work completed in Leanne's garden.

 

 

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