At this time of year we receive calls from tenants about what they think is ‘damp’ in their homes – black mould spores or moisture which appears on walls and windows.
Most of the time this is actually condensation, caused by cold air meeting warm air in your home.
To remove condensation or mould from your walls and windows, you should wash them with warm , soapy water and leave the area to dry out naturally.
There are simple choices you can make to reduce condensation in your home:
It is important that you try all of the above before contacting OneCALL, as call-outs related to damp which are found to be condensation could be recharged to you.
We also have videos about damp and condensation on the repairs area of the website with further tips on how to prevent or deal with damp and condensation in your home. Visit www.wdh.co.uk and log on to your online account and visit the repairs section to view these.