Our Care Link service, which provides support and peace of mind for elderly, disabled and vulnerable people in their own homes, is 25 years old next Monday!
The service has come a long way since it was launched in 1990 when it was based out of a two bedroom flat in Normanton! Although its commitment to excellent customer service remains the same, the service now employs 43 people based out of their contemporary, purpose-built customer contact centre in Castleford, which uses the most up-to-date calls handling technology.
Speaking about the landmark anniversary Barbara Sowerby, Care Link Manager, said:
“Our customers are at the heart of everything we do and it’s important that we continue to develop and diversify the service to meet their needs. It’s a fast growing industry and through innovation and change we can ensure that our service continues to be first class.”
Today Care Link has over 15,000 customers and 94 per cent of those who were surveyed this year said they are satisfied with the service they receive.
Care Link costs from as little as 60p per day and provides support to anyone living within the Wakefield district, but it also caters for those who live as far away as Sheffield. Customers can benefit from a wide range of alarms, sensors and services, which allows individuals to create their own bespoke support package.
Jean, the daughter of a Care Link customer, is one of the service’s many satisfied customers. She said:
“Care Link is great value and I’m surprised it wasn’t more. For the cost of a coffee each week, I know my mum can get support if something bad happened. I hope she’s never going to need to use it, but it gives me peace of mind.”
For more information about the service visit: www.wdh.co.uk/carelink