24 April 2017
Our service access points (SAPs) will be closed on Thursday 27 April from 12 noon for employee training. They will reopen on Friday 28 April as normal.
If you need to contact us you can call 0345 8 507 507 or send a message using the WDH App, available on the App Store and Play Store.
10 April 2017
From 5 April 2017 we became a charitable Community Benefit Society (CBS). We think this better reflects what we do.
This doesn’t change the services we provide to our customers.
Read our CBS fact sheet for more information.
10 April 2017
Our Tenant Satisfaction Survey has started and will end on Friday 12 May.
Customer experience specialists, TLF, are calling a representative sample of tenants to gather your views on the service you receive from us.
If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish.
We carry out these surveys twice a year and use your feedback to make improvements to our services. Since the last survey was carried out in November 2016, we have been working hard to improve:
how easy we are to deal with;
how good we are at keeping the promises and commitments we make;
the repairs service experience; and
the way we manage nuisance and antisocial behaviour.
Thank you for your feedback and support.
6 April 2017
Here are a few tips to stay safe in your garden this spring!
3 April 2017
Local groups can apply for up to £1500 to help fund community projects.
WDH is inviting applications from local community groups or voluntary clubs to boost existing services, buy equipment or pay for an event. The aim is to increase community spirit and enhance the quality of life for local people.
Last year one of the many groups that benefited from the scheme was the West End Terriers. They received funding for new training footballs and poles and new football nets to help improve their game. Dale Appleton, from The West End Terriers, said: “It is a superb opportunity for volunteer run organisations to ensure they can remain operational. Without this help and support we would not have been able to provide the much needed training equipment for our members to help them improve and up their game.”
Applications open from 3 April to 19 May 2017.
WDH can provide help to complete the application form if needed. For further information visit http://www.wdh.co.uk/OurCommunities , call 01977 788807 or email firstname.lastname@example.org.
30 March 2017
Tina, 52, from Pontefract was given a fresh start after moving into one of WDH’s Immediately Available Homes.
29 March 2017
For the first time ever Community Foundation Wakefield District are looking to recognise the brilliant work being carried out by volunteers across the district and those who have made a real difference.
28 March 2017
Stakeholder Survey raises £520 for the Community Leadership Programme.
Our Stakeholder Survey is carried out biennially and gathers feedback from a range of stakeholders on their perception of WDH, how they want to be communicated with and how they think we could improve. This year, in an effort to increase response rates, we donated £5 for each response to our Community Leadership Programme as an incentive to complete the survey.
We received 104 responses, raising £520. This will part fund a young person’s place on our Outward Bound Skills for Life Programme, which is a 19 day intensive programme. The course can provide life changing experience for a young person, aiming to develop self-confidence and self-belief, communication, resilience and team working skills and showing individuals how to make the most of the opportunities they’re given.
27 March 2017
WDH has been working with local schools and partners, including Wakefield Council, to support the Great British Spring Clean.
21 March 2017
Today marks the 12th anniversary of our launch in 2005 and, to help celebrate it, we’re sharing some of our key achievements from over the past 12 months.