Packages

We offer five package levels: Standard, Premium, Premium Plus, Take a Break and Home Visiting. Extra alarms and sensors can be added to suit individual needs and lifestyles.

Standard Package

Our Standard package ensures that appropriate support is co-ordinated in the event of an emergency in or around a person's home.

Those using the service receive a telecare unit, which is installed by a member of the Care Link team. The unit is connected to Care Link through the user's phone line - enabling the Care Link service to work 24 hours a day, every day at the push of a button.

Customers are also given a discreet personal alarm that is worn as either a watch or pendant. When pressed, the device triggers an alert with our customer contact centre.

In the event of an alarm being raised a Care Link operator will attempt to find out what has happened by communicating with the user through a loudspeaker that is integrated into the telecare unit.

If help is required the Care Link operator will attempt to get hold of a nominated contact. If they can't, and the situation is urgent, they will ring the emergency services.

See what products you can add to your package.

Tell me more about the standard package.

Services included in Standard package
Service Included in Standard package
24 hour monitoring Yes
Alarm unit installation Yes
Pendant alarm Yes
Key contact notification Yes
Emergency response No
Home visiting Service No
Agreed support plan No
Daily welfare call No
Cost per day
(VAT exempt)
£0.60

Care Link Premium Package Best Value

Our Premium package includes all of the features of our Standard package with the added benefit of an emergency response service.

If you need help a Care Link operator will aim to get hold of a loved one and if they can't, they will send a responder to your home.

We provide a quick, potentially life-saving response, usually within 30 minutes of the alarm being raised and no longer than one hour.

Our Premium service is great for busy working families who can't always be there to respond to a loved one when they need it.

See what products you can add to your package.

Tell me more about the Premium package.

Services included in Premium package
Service Included in Premium package
24 hour monitoring Yes
Alarm unit installation Yes
Pendant alarm Yes
Key contact notification Yes
Emergency response Yes
Home visiting Service No
Agreed support plan No
Daily welfare call No
Cost per day
(VAT exempt)
£0.89

Care Link Premium Plus Package

Our Premium Plus package includes all of the features of Care Link Premium with the added benefit of our home visiting service.

Our experienced team of home visitors will agree a support plan with you and visits to fit in with individual requirements.

This service is great for those who would benefit from support to maintain their independence and confidence in their own home.

See what products you can add to your package.

Tell me more about the Premium Plus package.

Services included in Premium Plus package
Service Included in Premium Plus package
24 hour monitoring Yes
Alarm unit installation Yes
Pendant alarm Yes
Key contact notification Yes
Emergency response Yes
Home visiting Yes
Agreed support plan Yes
Daily welfare call No
Cost per day
(VAT exempt)
£2.00

Care Link Take a Break

Our Take a Break package gives you the freedom to receive the Standard, Premium or Premium Plus packages on a short-term basis, perfect for those occasions when you want to go on holiday.

The service includes a daily customer welfare phone call as well as a fast-tracked alarm installation.

See what products you can add to your package.

Tell me more about the Take a Break package.

Services included in Take a Break
Service Included in Take a Break
24 hour monitoring Yes
Alarm unit installation Yes
Pendant alarm Yes
Key contact notification Yes
Emergency response Yes
Home visiting Yes
Agreed support plan Yes
Daily welfare call Yes
Cost per day
(VAT exempt)
£3.11

Home Visiting Service

If you feel you'd benefit from a little more support at home, our Home Visiting Service could be perfect for you.

The service caters for people with physical health problems, mental health problems, people with learning difficulties, those with low confidence, people suffering from social isolation and those who just want a little company through the week while their loved ones are at work.

With our Home Visiting Service you get a visit from one of our experienced home visitors to check your wellbeing. You might like a visit once or twice each week or you might prefer we call to see you every day (Monday to Friday) – it's up to you.

More information on the Home Visiting Service.

Tell me more about the Home Visiting Service.

Services included in Home Visiting
Service Included in Home Visiting
24 hour monitoring No
Alarm unit installation No
Pendant alarm No
Key contact notification No
Emergency response No
Home visiting Yes
Agreed support plan Yes
Daily welfare call No
Cost per day
(VAT exempt)
£1.08

Tailored packages

We tailor packages towards individual needs or conditions, here are just a few examples.

Living alone From £0.77 a day

  • Care Link Standard package
  • Door alarm

Seizures From £1.00 a day

  • Care Link Premium package
  • Flood and / or smoke detectors
  • Bed and/or chair sensors

Learning difficulties From £1.90 a day

  • Care Link Premium Plus package
  • Flood and/or smoke detectors

Dementia From £1.90 a day

  • Care Link Premium Plus package
  • Medication dispenser
  • Temperature, flood and / or smoke detectors
  • Property exit sensor

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WDH Independent Living Schemes

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