Accessibility, privacy and cookies


Web accessibility is about removing barriers to information and services for all site users, regardless of their ability, environment or individual needs.

WDH recognises diversity in society, and one of our key values is to be inclusive.

We aim for compliance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) and we use a service that monitors our website and identifies any accessibility issues.

Accessing our services

We want to make sure everyone in the Wakefield district has equal access to the services we provide, and that you can contact us or use our services in the way that best suits your needs..

Please email the Communications Team with your requirements.

Make text size larger

This site allows you to change the size of the text displayed on each page. You can do this by changing the settings on your web browser (the software used to browse the internet).

To help you do this please follow this link to the NHS guide to making text larger in your browser.

Text to speech converters

Reading text on screen can sometimes be difficult. Search the internet for free text to speech software such as www.naturalreaders.com and follow the instructions supplied. Just choose a program, download and install on to your computer and you will be able to listen to the pages of our web site.


It is possible to translate the pages on this website using an automatic translation program. Please note: because this type of program uses automated tools you may find that the translation is not perfect, but it will give you a basic outline of what the page says.

What is machine translation?
It is a computer program which automatically analyses the meaning of a sentence and attempts to produce a sentence in a different language which conveys the same meaning. No computer program can translate correctly 100% of the time, but machine translation is useful to get the basic ideas of a sentence.
How do I use it?
Select the language you want the page translated to from the Google list on the menu at the bottom of the page. Our site will remember which pages you've translated into what languages so you don't need to do it every time you visit.

You may need Adobe Acrobat Reader® to read some of the documents on this site. Download Adobe Acrobat

Privacy policy

This privacy policy sets out how we use and protect any personal information you give to us when you use our services.

What we collect

We may collect the following information.

  • Name.
  • Address.
  • Contact information including email address and phone number.
  • Tenancy reference number.
  • Other information relevant to customer surveys.

What we do with the information we gather

We process personal information to enable us to provide social housing accommodation and services. We process different classes of information for different purposes, including sensitive information.

We use this information to understand your needs and provide you with a better service and will periodically validate these details to make sure we are compliant with the Data Protection Act 1998. If you wish to make any additions or changes to the information we hold about you please contact OneCALL on 0345 8 507 507.

If you contact us by phone or by e-mail asking for help we will ask for or take your contact details. We will use these details to communicate information with you on a regular basis regarding your tenancy and other WDH related issues.

Confidentiality and security

We are committed to making sure that your privacy is protected. Any information you provide will be held securely and in line with the Data Protection Act 1998.

We sometimes need to share the personal information we process with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act. We would also share your information if an exemption applies, such as where personal data is processed for the prevention or detection of crime. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. WDH, credit, and insurance organisations use technology to detect and prevent fraud.

You can make a request for personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 is payable and we require proof of your identity, we will respond within 40 days of receipt. If you would like a copy of the information we hold about you please write to:

Data Protection Officer
Merefield House
Whistler Drive
WF10 5HX

It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with all aspects of the Data Protection Act.

WDH may change this policy from time to time by updating this page. You should check this page regularly so that you are aware of any changes. These will be made in line with any changes to the law.


You can use our website without submitting your details but to get the most from the website we may occasionally have to ask you to provide personal information. We will make sure that any information you give us is kept secure and we will only use the data collected for the specified purpose.

The information collected about you by using the website will be held by WDH, Merefield House, Whistler Drive, Castleford, WF10 5HX.

Online payments

Online payments are protected through Secure Socket Layer (SSL) and all credit and debit card transactions are carried out using a secure link. Your card details are only used for authorising and debiting the amount you specify. WDH do not store your card details.


What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They can then be read back by the website when required. Each cookie is unique and will contain anonymous information such as a unique id, the site name and some characters and numbers.

Cookies are used to remember that you have logged in when you move to a different page, store your preferences, and improve the efficiency and experience of using the website. Often cookies are deleted automatically after you have left the website. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from using all the functions of the website. Visit www.aboutcookies.org for information on how to make your browser decline cookies.

More information on how we use cookies.